Privacy Policy — How Every Piece of Your Information Stays Safe at New Pic Luck

1 Introduction — Why We Created This Policy

New Pic LuckYour trust in us is our greatest asset. When you register or play on our platform, you share certain personal information with us. This Privacy Policy is written so you can clearly understand what we do with that information, how we store it, and how we keep it secure.

This is not just a legal document — it is an expression of our honest relationship with you. New Pic Luck We believe that without transparency, a gaming platform can never truly earn lasting user trust. That is why we want you to be fully informed about everything we do.

2 What Information We Collect

New Pic Luck We collect only the specific data necessary to provide our services. We strictly follow a "minimum data collection" policy — meaning we only gather information that is strictly required to deliver the service.

Information Provided Directly by You

• Full name, date of birth, and contact address
• Email address and phone number
• Bank or mobile banking account details (for payment purposes)
• Copy of National ID or Passport (for KYC verification)
• Profile Photo (optional)

Automatically Collected Information

• IP address and device type
• Browser information and operating system
• At the time of platform login, gaming history
• Transaction History & Amounts
• Cookies & Session Data

3 How We Use Your Information

New Pic Luck Your information is used exclusively for the following purposes:

• Account Management: For registration, login, and identity verification.
• Service Delivery: For game operation, deposits, withdrawals, and bonus processing.
• Security Assurance: To detect fraud and keep your account secure.
• Customer Support: To resolve your questions and complaints.
• Legal Obligations: To meet regulatory authority requirements.
• Platform Development: To analyse aggregate statistics and improve service quality.

4 Cookie Policy

Cookies are small text files stored in your browser. New Pic Luck We use cookies to make your gaming experience more convenient and personalized.

Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Functional Cookies: To remember your preferred language and settings.
• Analytics Cookies: To monitor and improve platform performance (no individual user is identified).

You can disable non-essential cookies at any time through your browser settings. However, disabling essential cookies may cause some features to not function properly.

5 Data Sharing — When and With Whom

New Pic Luck Your information is not generally shared with third parties. However, in certain limited circumstances, specific data may be shared:

• Payment Processor: Necessary information is shared with bKash, Nagad, or your bank to process your deposits and withdrawals.
• Game Provider: Limited data may be shared with game software providers to operate specific games.
• Legal Authorities: Information may be shared with regulatory bodies in the event of a court order or legal obligation.
• Anti-Fraud System: Relevant information may be shared with fraud prevention agencies as required.

6 Technical Measures for Data Protection

New Pic LuckWe use industry-leading technology to protect your data:

However, no method of transmission over the internet is 100% secure. In the event of a security breach, New Pic Luck We will notify you as quickly as legally required and take all necessary steps.

7 Your Rights

New Pic LuckYou have the following rights over your data with us:

• Right to Know: You can find out what information we hold about you.
• Right to Rectification: You may request that any incorrect or outdated information be updated.
• Right to Erasure: You may request deletion of your data under applicable conditions.
• Right to Restrict Processing: You may request that the use of your data be restricted under certain circumstances.
• Right to Portability: You may request a copy of your data in a machine-readable format.
• Right to Object: You may object to the use of your data for specific purposes.

To exercise any of these rights, please contact our support team. We will respond to your request within 30 days.

8 KYC Verification & Identity Confirmation

To comply with international law and prevent money laundering New Pic Luck We follow the "Know Your Customer" (KYC) process. Verification may be required before withdrawals or transactions above a certain amount.

What KYC May Require

• Photo of National ID (NID) or Passport
• Proof of Address (utility bill or bank statement)
• Proof of Payment Method Ownership
• Selfie photo if required

KYC documents are used solely for identity verification and are stored on secure, encrypted servers. No staff member can access these documents outside of the official log.

9 Protection of Minors

New Pic Luck Not intended for anyone under 18. We do not knowingly collect data from minors. If we have reason to believe an account is being operated by a minor, we will immediately suspend that account and delete any associated data.

If parents believe their child has accidentally New Pic Luckregistered, please notify our support team immediately. We will take the necessary action without delay.

10 Privacy Policy Updates

Due to changes in business operations, applicable law, or advancements in technology, New Pic Luck This Privacy Policy may be updated from time to time. For any significant changes:

• A notification will be sent to your registered email address.
• A notice of changes will be displayed upon logging into the platform.
• The "Last Updated" date at the top of the page will reflect the change.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We are committed to always being transparent with you.

11 Contact & Complaints

For any privacy-related questions, concerns, or requests, please New Pic LuckOur support team is always here for you. We can assist you in Bengali.